Returns Policy

Assessment and condition of goods for acceptable return

Daily Living Products reserves the right to assess the eligibility of goods before accepting them for return. This includes reviewing the condition and age of the goods.

All goods that a customer wishes to be assessed for return must be:

(a) Accompanied by valid proof of purchase documentation from Daily Living Products;

(b) Unaltered, unmodified, unmarked, undamaged and complete with instruction manuals, tags, labels and accessories supplied with the goods as part of the purchase;

Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Daily Living Products will endeavour to procure such assessment within a reasonable time.

While goods are being assessed, Daily Living Products will not be deemed to have accepted the goods for return.

Non-returnable goods

Other than any remedies under Australian Consumer Law or other relevant legislation, goods which are used in a way or environment that would create OH&S and hygiene risks may not be returned. This includes any goods that may have been soiled or exposed to biological contamination. This also includes but is not limited to goods used for: bathroom & bathing; toileting; toileting & hygiene slings; stockings & undergarments; pillows, bedding & protectors; continence products; bracing & supports; compression garments; personal kitchen aids; cutlery & crockery.

Customised or special orders may not be returned

Goods that have been customised or modified to suit the specific needs of the customer or user may not be returned. Goods that have been purchased in specifically for the customer or user and would not normally be held in stock by Daily Living Products as part of Daily Living Products range may not be returned unless upon request Daily Living Products’ supplier accepts the return from Daily Living Products. Daily Living Products will endeavour to procure such acceptance within a reasonable time.

Restocking Fee

Daily Living Products reserves the right to apply a restocking fee of 20%. The customer will be contacted after the goods have been assessed to advise if the restocking fee applies. 

Delivery Charges

Where upon assessment it is confirmed that goods have breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Daily Living Products will be at Daily Living Products’ cost. If the goods have not breached a consumer guarantee under Australian Consumer Law, any shipping costs to return the goods to Daily Living Products will be paid for by the consumer.

What happens when your goods are accepted for return?

Subject to any obligation of Daily Living Products at law to the contrary, when Daily Living Products accepts goods for return:

1. For a failure to comply with a consumer guarantee which is not a "major failure", Daily Living Products may either:

(a) have the goods repaired or provide an identical replacement; or

(b) provide a refund of the amount paid for the goods; within a reasonable time.

2. For a failure to comply with a consumer guarantee which is a "major failure" and cannot be remedied, you may either:

(a) reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);

(b) keep the goods and get compensation for any drop in value of the goods caused by the failure; or

(c) agree with Daily Living Products to a repair of the goods; and

3. Under express warranty, Daily Living Products may either repair or replace the goods or offer a refund in accordance with the express warranty.

If goods are accepted for repair, Daily Living Products will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.

Refunds

If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque or EFT depending on your original payment method for the goods. No cash refunds will be provided.